Marketing & User Happiness Executive - UK (London)

Shopmium recrute !

À propos

An award winning mobile media platform founded in 2011 in France. In November 2015, Shopmium was acquired by Quotient Technology Inc and in April 2016 Shopmium successfully launched in the UK with plans to launch another European market in 2018. Shopmium goes from strength to strength, delivering 1,000s of campaigns for FMCG brands each year. Offices in Paris & London.

Descriptif du poste

Want to kick-start your career and have an adventure at the same time? How about joining a fast-growing mobile app in Europe that is part of a US NYSE-listed business?

We’ve been engaging millions of users in France and the UK with the savings and incentives to try new products as part of their supermarket shop. Our advertisers are all household names, like Unilever, Kellogg’s, Nestle & General Mills and we are passionate about helping these brands connect, engage and activate consumers through mobile to influence sales in-store.

We are looking for a smart & ambitious individual to join our UK team and help us build our consumer profile and brand.

As a key member of the UK team, you’ll be based in our office in Borough, reporting to the UK Marketing Manager. You’ll also work closely with colleagues in France, where Shopmium is also live. For the UK, you’ll take responsibility for:

Community Management & User Happiness
Thanks to you, our users will be happy! You’ll take responsibility for our customer service, ensuring that questions our users have are answered positively via email and other social media channels. You work on setting, maintain & improving user satisfaction benchmarks and take full ownership of quickly identifying challenges and swiftly resolving them.You will engage with users on social media channels including Instagram, Facebook and Twitter. In addition, you will work towards engaging and working with our strong community of users online and offline.

CRM Marketing
Working closely with the Client Success team, you’ll define and implement a weekly marketing plan in line with the business goals & needs (e.g. run daily and weekly outbound communication campaigns to users, through push and email newsletters). You'll also devise and setup new CRM initiatives that can improve user retention & activation.

Social Media Marketing
You'll manage Shopmium’s social media presence (Facebook, Instagram, Twitter, etc...) daily. You'll review and continually shape our communication strategy across these platforms, to implement a plan that continues to grow our community size and reach. Advanced copywriting skills and knowledge of marketing tactics related to these platforms is essential.

*Remuneration: *Competitive Salary (experience dependent) + 10% Annual Bonus

*Benefits: *25 Days holiday pa, flextime working policy. Early Finish Friday. 50% Private health care contribution. Paid time off to work for charity. Cycle to work scheme. Childcare vouchers. Free gym access at office. Matched pension contribution.

Profil recherché

Our future team member would ideally already have the following:

  • An analytical mind
  • Strong organisational skills
  • Be creative but rigorous
  • Full of team spirit, a real team player
  • Have used a CRM tool (although not essential)
  • A degree

Process de recrutement

Interviews with the managing team.

Informations complémentaires

  • Type de contrat : CDI
  • Date de début : 01 septembre 2019
  • Lieu : Londres, Royaume-Uni (SE1 1JA)
  • Niveau d'études : Bac +3
  • Expérience : > 2 ans