Customer Success Specialist (London, UK)

Shopmium is hiring!

About

At Shopmium, we are transforming shopping to make life better. In order to do so, we are looking to add a Customer Success Specialist to our team!

Our Customer Success team maximizes our value and our customers value by enabling high satisfaction and accelerating revenue. We are the guardians of the customer voice and experience, working cross functionally to ensure it is easy to work with Shopmium, which results in a win-win partnership with our customers. We maximize their investment and focus on organic relationship building.

As a Customer Success Specialist, you will have the opportunity to gain exposure to our customers and campaign management. In this role you will be the point of contact for the customer and will drive optimization and growth.

(This role is based in our London office)

Job Description

WHAT YOU'LL DO:
• Full cycle campaign management including but not limited to organizing and conducting campaign kick-off calls, monitoring campaign performance in-flight, providing optimization recommendations, and end of campaign reporting (both internally and externally)
• Post-sales client outreach to discuss campaign needs and objectives and facilitate promotion estimates to customers and internal teams
• Oversee the creation and development of media and promo campaigns: collection and review of the assets, briefing of the production team, review of the campaign drafts and getting client’s approval
• Oversee campaign execution including but not limited to; proactively identifying issues, diagnosing problems, and working cross-functionally to provide solutions, as well as conduct weekly internal and external communications and updates
• Analyzing campaign performance to provide data and insights to support and provide further recommendations and optimizations
• Provide performance and revenue recognition estimations on a weekly basis
• Pull data and compile reports to assist with campaign analysis
• Build and maintain healthy relationship with customers to ensure success and satisfaction
• Partner with your client to resolve business issues and barriers to meeting their objectives

Preferred Experience

WHAT YOU'LL BRING
• Graduate and/or up to 1 year of experience
• Bachelor's Degree preferred
• Strong communication skills, both written and verbal
• Proficient in Microsoft Office, with good knowledge in Excel
• Ability to multi-task, prioritize, and meet timelines on deliverables
• Self-starter, sense of urgency, and works well under pressure
• Strong attention to detail
• Sense of professionalism and ability to develop relationships

Benefits: 25 Days holiday pa, flextime working policy. Early Finish Friday. 50% Private health care contribution for you and dependents. Paid time off to work for charity. Opportunities to grow & develop.

About Shopmium a Quotient brand:
An award-winning mobile media platform founded in 2011 in France. In November 2015, Shopmium was acquired by Quotient Technology Inc and in April 2016 Shopmium successfully launched in the UK. In 2018 we launched into Belgium and we have plans to continue to grow across Europe in the coming years. Shopmium goes from strength to strength, delivering 1,000s of campaigns for FMCG brands each year. We have offices in Paris & London.

About Quotient Technology:
Quotient Technology is the leading digital promotions, media and analytics company that delivers personalized digital coupons and ads – informed by proprietary shopper and online engagement data – to millions of shoppers daily. We use our proprietary Promotions, Media, Audience and Analytics Cloud Platforms and services to seamlessly target audiences, optimize performance, and deliver measurable, incremental sales for CPG and retail marketers. We serve hundreds of CPGs and retailers nationwide, including Clorox, Procter & Gamble, General Mills, Unilever, Albertsons Companies, CVS, Dollar General and Ahold-Delhaize USA. Quotient is based in Mountain View, California, and has offices in Bangalore, Cincinnati, New York, Paris and London, and Tel Aviv. Visit www.quotient.com for more information.

Additional Information

Contract Type: Full-Time
Location: Londres, United Kingdom (SE1 1JA)
Experience: > 1 year

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