Customer Success Executive (London, UK)

Shopmium is hiring!


Want to kick-start your career and have an adventure at the same time? How about joining a fast-growing mobile app in Europe that is part of a US NYSE-listed business?

We’ve been exciting millions of users in France and the UK with savings and incentives to try new products as part of their supermarket shop. Our advertisers are all household names, like Unilever, Kellogg’s, Nestle & General Mills and we are passionate about helping these brands connect, engage and activate consumers through mobile to influence sales in-store.

We are looking for a smart and ambitious individual to join with 1-2 years experience our UK team and help us build our consumer profile and brand.

Job Description

As a key member of the UK team, you’ll be based in our office in Borough, working closely with the UK Customer Success Manager and colleagues in France, where Shopmium also operates. You’ll be in charge of setting up our UK campaigns from A to Z:

Step 1: Setting up the campaigns

  • Client relationship management (i.e. with brands we work with): understanding the marketing brief, gathering the campaigns’ assets, taking into account specific requests
  • Planning the various stages of production and coordinating with different internal teams: sales, design, developers
  • Making sure the campaigns are launched on time and respect our high quality standards

Step 2: Monitoring and optimising ongoing campaigns

  • Analysis of campaign results and implementation of communication plans
  • You’ll work closely with the sales and marketing teams to define the best strategy to improve a campaign’s performance

Step 3: Campaigns reporting

  • In-depth analysis of campaign performance: KPIs, purchases, consumer satisfaction
  • Prepare high-level presentations, including analysis, advice and recommendations, which will be presented to clients

You’ll gain knowledge in:

  • Client relationship – you’ll work directly with FMCG brands
  • Project management
  • Marketing campaign
  • Mobile world
  • Entrepreneurship


  • Competitive Salary (dependent on experience)
  • Regular team events
  • Our clients often send us samples of the products on offer on the app ;)

Preferred Experience

Our future team member would ideally have the following:

· Fluent English speaker (required)
· Up to 1-2 years of experience
· A degree
· An analytical mind
· Strong organisational skills
· Be creative but rigorous
· Full of team spirit, a real team player
· Good skills in Microsoft Office (Word, Excel, Powerpoint)
· User of the Shopmium app is a plus ;)

Additional Information

  • Contract Type: Full-Time
  • Start Date: 01 September 2019
  • Location: Londres, United Kingdom (SE1 1JA)
  • Experience: > 1 year